Returns are FREE from within mainland UK to Grants 1856 using Collect+.
Its Really Simple:
- Head to http://www.collectplus.co.uk/grants1856 and generate a returns label. You can also check where your nearest drop off point is.
- Drop your parcel off at whichever Collect+ point is easiest for you.
You’ll receive proof of postage and a code to track your return online.
If you want to use a different service at your own cost, that’s fine too.
We offer a no hassle 28 day from purchase date returns policy on full priced items.
To make this quick and easy :
- Pack up the item (you can reuse our packaging) and send it back to us — its important that you fill out the returns sheets we send with the parcel, if we do not have this info your refund can not be processed. If for instant you have lost or misplaced the sheet please contact firstname.lastname@example.org and we’ll email you one over.
- Then let us do the rest.
We try and process returns within 24 hours, and this is much easier when they have Order Form we send.
Unfortunately we can’t extend this offer to sale or clearance items — see below for how we deal with those.
We can exchange for a different size, colour or item. If the item is of higher value we will invoice the difference to you.
We can also provide a Credit Note to spend on anything you like at a later date.
We will be happy to refund any items purchased at full retail price, provided a tracking number from Collect+ is within 21 days of dispatch. All items arrive back to us must be in their original condition, with all tickets and tags attached.
Sale or Clearance items or items bought during a promotion can be returned under the same hassle free policy as full priced items, except we ask that they are returned within 10 days of the purchase.
EUROPEAN -Returns are dealt with in the same manor but the items are returned at the customers cost.
25 Sea View Street
If you’re in the UK you can use our Collect+ in conjunction with the above terms
If you are in the UK we’ll ship exchanged items back out to you for free.
You can check the exact status of your return by emailing email@example.com, please highlight your order number and tracking number.
We aim to apply all refunds & dispatch exchange items within 48 hours of the day they are received, this time can increase during busy periods such as xmas & sale periods.
Our card processor will credit the money at midnight the same day, but credits can take 5-10 working days to show in your account. Please refer to your card issuer’s terms & conditions for further info.
Every so often mistakes do happen. If you have noticed that we have made a mistake with your order we will do our best to fix it. So if you have any issue with your order, please contact us straight away on +44 (0)1472 233840 or email us at firstname.lastname@example.org, and we will look into it. Please include your order number at all times when e-mailing us.
Faulty items are dealt with slightly differently. If you consider the item you have received as faulty, please get in touch with us on 44 (0)1472 233840 or email us at email@example.com, All items are stringently checked before packing and on arrival at the shop from the manufacturer, so if something has happened during shipping its important to let us know ASAP and we’ll let you know how to proceed from there. We’d never knowingly ship a faulty item.
If you want to return the item into the shop in person, the store staff can process a credit note or exchange but if a refund is required this may need to be processed by the Website team and may take an additional day.
Grants 1856 takes great steps and care to ensure that the product photography provided to you accurately represents the products we sell.
Unfortunately due to inconstancies in computer monitors and the manufacturing of products we cannot guarantee that the product will look exactly the same as the product on your computer screen.