Browse F.A.Q. Topics
What should I do if my delivery has not arrived within the said time?Contact us on firstname.lastname@example.org and we'll look into it for you we are normally very rapid.
How long does your standard UK delivery take to deliver?Collect Plus is 2-3 Working days Royal Mail next working day- if placed before 3pm. International- Can be between 5-15 days- but dependant on your location. We have had instances where its been delivered in 2 days.
What type of delivery services do you offer?We normally use Collect Plus. As our free shipping service. We can send it to a nearby Collect Plus station (News Agents Etc). The Locations can easily be found on www.collectplus.co.uk. Unless stated when selecting your delivery at check out this service will be used. You can however selected Royal Mail next day or international.
The wrong item has been delivered what do I do?Contact us on email@example.com and we'll look into it for you we are normally very rapid.
How many days do I have to return my item for a refund?14 days from accepting delivery on normal priced items. 7 Days on sale items.
Can I return an item for an exchange instead of a refund?Its simple go to Grants Collect Plus, print off the returns label. Drop at your local Collect Plus Shop. write on the invoice refund or exchange. Don't forget include the size you wanted.
How do I use the promo code to get discount?On the cart page you will see a box on the left side of the screen, stick the code in there. Nothing happened maybe the codes expired, or you tried to use it on sale items, unless stated they won't work. Sorry about that- join our mailing list to keep up to date with special promos.
Returns and Refunds
How many days does a refund take and for the money to be in my bank account?Once we've accepted delivery of the returns. We aim to apply all refunds & dispatch exchange items within 48 hours of the day they are received, this time can increase during busy periods such as xmas & sale periods. World Pay will credit the money at midnight the same day, but credits can take several days longer to show in your account. Please refer to your card issuer's terms & conditions for further info. Paypal can be much faster no more than 3 days.
I’m an international customer, how do I return my item?Please send all returns to: Returns Department Grants 1856 25 Sea View Street Cleethorpes Lincolnshire DN35 8EU You can chose any service you wish.
How do I return my item?
What is your returns policy for orders sent in the UK?